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Warders Medical Centre
Complaints Procedure
We hope that you will always be happy with the services you receive from us, and our Practice Manager, Emma Allwright is always willing to listen to any suggestions or comments you have to make.
If, however, you need to make a formal complaint, please ask to speak to Emma, or if you prefer, put the details in writing to her.
You can email our Practice Manager via our Contact Us page.
We will acknowledge your complaint within three workings days, and will investigate your complaint fully. You will then be advised of the results of our investigations – in line with our complaints policy.
Or you may wish to contact
You can contact the South East Complaints Hub via the new contact details below:
From Monday, 1 April, the postal address is now:
South East Complaints Hub
NHS Frimley Integrated Care Board (The Commissioner)
King Edward VII Hospital
St Leonards Road
Windsor
SL4 3DP
Phone number: 03005610290
Take it further
If you were to be dissatisfied with the response from the surgery giving time for them to look into the complaint, then you would have the right to refer your complaint to the Health Service Ombudsman. They would require a clear statement of what issues remained outstanding.
Referral to the Health Service Ombudsman should be made direct to the address given below:
Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4QP
Helpline: 0845 015 4033
Online: Ombudsman website
However, before considering taking this step, we hope you would let us know what aspect of the complaint has not been dealt with satisfactorily and provide an opportunity for us to consider whether there is anything further that could be done locally to resolve matters.